Internal communication systems do not have optimal information effectiveness, reception or retention.
Project aims at paving way for the complete revamp of the internal communications by researching a large sample size of current employees and creating Personas, Journey Maps and Communication Maps.
I have spent the first two weeks into the project learning to navigate the information and communication systems available.
I have gotten myself access to every communication tool that was available and tried to use it. I have also tried to look for extra curricular communication channels like group chat for the ping pong table, food court review group etc. to understand how information is passed around in the office.
I believe that a team will only succeed if they understand and agree upon the concepts, processes and definition of concepts both general and specific to the company
So, we have spent an entire week teaching each other: organizational structure of the company, UX concepts and Interviewing techniques. We have used this understanding to formulate a research question which guides us throughout the project.
We have spent a lot of our project time talking to targeted employees of various teams. To do this we have created a three step research approach process.
Step 1: Approach team leader and walk him through the process and objective of the project to achieve buy in.
Step 2: With the help of the team leader, send out targeted surveys to quantify behavior, thoughts and actions of the team members.
Step 3: Conduct user interviews of team members to gather context, nuance and validation of existing findings.